The process for RMAing LSI 3ware controllers, MegaRAID controllers, WarpDrive and the SAS switch is shown below.

See KB 16617 for MegaRAID Advanced Software(TM) Hardware Key RMA instructions.

If your Channel product is still under warranty, then you can RMA it in case it becomes defective and receive a replacement.   You can enter your controller serial number into Warranty Checker to see the warranty status. 

*Latin America

If you are an LSI distributor, please use the process listed in the table above. If you are an end customer, please work with your distributor to RMA your board.

Out of Warranty Products

If the controller is out of warranty, it can still be replaced if the customer purchased the product within the past three years and has a receipt with a purchase from an authorized distributors, resellers, or ecommerce partner.

For RAID controllers, the warranty time period is three years.  You can tell from the 3ware serial number how old your controller is:  http://kb.lsi.com/KnowledgebaseArticle15504.aspx.  If you try to RMA your controller using the online RMA site https://www.3ware.com and you see the message: "Out of Warranty (Contact 3ware technical support) ", the warranty will still be honored if you have a purchase receipt showing that you purchased the product within three years from a 3ware authorized reseller.  See the http://www.lsi.com/channel for a list of authorized distributors.  Email a copy of the receipt to support@lsi.com and include your RMA number, which will be emailed to you.

You have the option of selecting a 'Standard Replacement' or an 'Advanced Replacement'.  With a 'Standard Replacement', you will be sent a replacement product about three business days after we receive your defective product.  With an 'Advanced Replacement', you will be sent a replacement product about three days after you speak with technical support and they approve your RMA.

Parallel ATA RAID cages are no longer in warranty.  Serial ATA RAID Cages (RDC-400-SATA) are currently under warranty.  Spare parts are not available for the RDC-400-SATA.

You should keep your original packaging, cables, CD-ROM, etc, and only send the defective controller back to 3ware.  You will receive back a new or refurbished controller, depending on what is in the RMA stock.  The controller that you receive back has been fully tested.  Although the new controller will have updated firmware, it may or may not have the very latest firmware.  You will want to check the firmware level of your controller and upgrade it if required.  http://kb.lsi.com/KnowledgebaseArticle10343.aspx 

Please note:  Ship the controller back in an ESD bag to avoid damage to it. Damaged or altered boards will be rejected and returned, and no replacement will be issued.   US Customers:  If you need an ESD bag(s) free of charge, you can submit a request to lsichannel@palcotelecom.com.  European Customers:  If you need an ESD bag(s) free of charge,  you can send a request to maindesk@lsi.com and copy shiprequest@lsi.com.

The RMA procedure differs depending on where the product was purchased.

North American Customers:

For customers from US/Canada (end user, dealer, or distributor):

Please contact LSI technical support (by phone 888-646-4566 or 408-433-4567) or click on 'Open Web Support' above to log a support case. Once the 3ware support engineer confirms warranty eligibility and that a replacement product is needed, the engineer will approve the RMA and then you will be issued a case number.  Based on the RMA type, please follow these instructions.

Standard RMA - You will received an automated email with packaging and ship to instructions.  Within two business days within receipt of the defective controller, a replacement will be shipped.  An example email is attached to this KB article.

Advanced Replacement RMA - You will need to call our RMA fulfillment center at lsichannel@palcotelecom.com to provide credit card information to advance ship the product.  For overnight shipping there is a fee of $49 that applies.  For overnight early AM delivery, a $59 fee applies.

The address to ship back defective product for US/Canada customers is:

LSI RMA Department
290 Dunlop Blvd., Bldg.200
Huntsville, AL 35824
Attention: RMA <:put here number RMA your>

European Customers: To obtain warranty service during the warranty period, you have several options.

If a customer is in Europe (end user, dealer, or distributor), they need to login and request the RMA with the online system https://www.3ware.com or contact their European distributor.

1.  Obtain the RMA through your distributor
Please contact your distributor for their RMA procedure.

or

2.  Please contact LSI technical support (by phone 00.800.5745.6442) or click on 'Open Web Support' above to log a support case. Once the LSI support engineer confirms warranty eligibility and that a replacement product is needed, then you will be issued a case number. You then need to email lsichannel@palcotelecom.com and provide the case number. LSI's fulfillment center will send a replacement in approximately two business days after receipt of the defective unit (transit time not included). Advanced replacement is also available.

The address to ship back defective product for EMEA customers is:

Janssen Distribution Services
For the attention of: Palco
Newtonweg 10
5928 PN  Venlo
The Netherlands
Attention: RMA <put here number RMA your>

APAC (Asia Pacific): 

If the customer is a End User, then he should RMA the product through his distributor.

If the customer is a 3ware distributor, such as Digicor (Australia/New Zealand), APT Storage/Zodiac Technology/THC (China/Hong Kong), Mega Networks (India), Postium (Korea), ServerWare (Malaysia),  EPECom Graphics (Singapore), Upmost (Taiwan), ASK/Synnex (Japan), then that distributor can RMA directly with LSI using the same instructions as for the North American Customers above.

Latin America:

If the customer is a 3ware distributor (for example, Bell Microproducts), then that distributor can submit an RMA directly with LSI using the same instructions as for the North American Customers above.

If the customer is a 3ware end user or dealer, then they should contact their distributor.

Please send any feedback regarding the LSI RMA process to us at support@lsi.com.